Audit Logs

New Ticket

50 audit entries (last 90 days)

TimestampActorActionTargetIPResultDetails
05/15 07:50:00
Dana Whitaker
TICKET_ASSIGNED
Ticket EMG-10492
10.10.1.5successAssigned to Maria Rivera
05/15 07:45:00
Dana Whitaker
TICKET_CREATED
Ticket EMG-10501
10.10.1.5successEmergency ticket created
05/15 07:30:00
Maria Rivera
STATUS_CHANGED
Ticket EMG-10492
10.10.2.11successassigned -> in_progress
05/15 07:10:00
Maria Rivera
ATTACHMENT_ADDED
Ticket EMG-10492
10.10.2.11successsite-photo-01.jpg uploaded
05/15 07:05:00
Maria Rivera
NOTE_ADDED
Ticket EMG-10492
10.10.2.11success
05/15 06:15:00
Dana Whitaker
NOTE_ADDED
Ticket EMG-10492
10.10.1.5success
05/15 06:13:00
Dana Whitaker
TICKET_ASSIGNED
Ticket EMG-10492
10.10.1.5successAssigned to Maria Rivera
05/15 06:12:00
System
TICKET_INGESTED
Ticket EMG-10492
127.0.0.1successReceived from Texas 811 feed
05/14 17:00:00
Sage7AI Admin
USER_CREATED
User u-107
10.10.5.1successCarlos Reyes added as Locator
05/14 16:45:00
Sage7AI Admin
ROLE_CHANGED
User u-102
10.10.5.1successlocator -> locator (area updated)
05/14 15:42:00
Priya Nair
TICKET_CLOSED
Ticket EMG-10475
10.10.2.16success
05/14 15:40:00
Priya Nair
POSITIVE_RESPONSE_SENT
Ticket EMG-10475
10.10.2.16success
05/14 14:30:00
Priya Nair
STATUS_CHANGED
Ticket EMG-10475
10.10.2.16successassigned -> in_progress
05/14 14:05:00
Dana Whitaker
TICKET_ASSIGNED
Ticket EMG-10475
10.10.1.5successAssigned to Priya Nair
05/14 14:00:00
System
TICKET_INGESTED
Ticket EMG-10475
127.0.0.1success
05/14 13:00:00
Dana Whitaker
LOGIN
Session sess-9920
10.10.1.5success
05/14 12:00:00
Greg Halpert
TICKET_REASSIGNED
Ticket TX811-30416
10.10.1.8successReassigned from Marcus Bell to Marcus Bell (area update)
05/14 11:30:00
Marcus Bell
STATUS_CHANGED
Ticket TX811-30100
10.10.2.25successin_progress -> closed
05/14 11:15:00
Marcus Bell
POSITIVE_RESPONSE_SENT
Ticket TX811-30100
10.10.2.25success
05/14 10:00:00
Sandra Kim
STATUS_CHANGED
Ticket TX811-30122
10.10.2.14successin_progress -> closed
05/14 09:45:00
Sandra Kim
ATTACHMENT_ADDED
Ticket TX811-30122
10.10.2.14successlocate-sketch.pdf uploaded
05/14 09:00:00
Greg Halpert
LOGIN
Session sess-9921
10.10.1.8success
05/13 17:00:00
Sage7AI Admin
SYSTEM_CONFIG_CHANGED
Config cfg-001
10.10.5.1successAuto-assignment rules updated
05/13 16:00:00
Jordan Lee
STATUS_CHANGED
Ticket TX811-30118
10.10.2.13successin_progress -> closed
05/13 15:30:00
Jordan Lee
POSITIVE_RESPONSE_SENT
Ticket TX811-30118
10.10.2.13success
05/13 14:00:00
Dana Whitaker
BULK_ASSIGN
Ticket batch-0513
10.10.1.5success8 tickets assigned to locators
05/13 10:50:00
Maria Rivera
TICKET_CLOSED
Ticket EMG-10461
10.10.2.11success
05/13 10:30:00
Maria Rivera
POSITIVE_RESPONSE_SENT
Ticket EMG-10461
10.10.2.11success
05/13 09:45:00
Maria Rivera
STATUS_CHANGED
Ticket EMG-10461
10.10.2.11successassigned -> in_progress
05/13 09:15:00
Dana Whitaker
TICKET_ASSIGNED
Ticket EMG-10461
10.10.1.5success
05/13 09:00:00
System
TICKET_INGESTED
Ticket EMG-10461
127.0.0.1success
05/13 08:00:00
Dana Whitaker
LOGIN
Session sess-9918
10.10.1.5success
05/12 18:00:00
Maria Rivera
LOGOUT
Session sess-9915
10.10.2.11success
05/12 17:30:00
Anil Patel
STATUS_CHANGED
Ticket TX811-30106
10.10.2.12successin_progress -> closed
05/12 17:15:00
Anil Patel
POSITIVE_RESPONSE_SENT
Ticket TX811-30106
10.10.2.12success
05/12 16:00:00
Sage7AI Admin
EXPORT_GENERATED
Report rpt-weekly-0512
10.10.5.1successWeekly PDF report exported
05/12 15:00:00
Dana Whitaker
FILTER_PRESET_SAVED
UI preset-emg
10.10.1.5successEmergency filter preset saved
05/12 14:00:00
Greg Halpert
TICKET_REASSIGNED
Ticket TX811-30302
10.10.1.8successReassigned due to locator absence
05/12 13:00:00
Jordan Lee
NOTE_ADDED
Ticket TX811-30312
10.10.2.13success
05/12 12:00:00
Sage7AI Admin
LOGIN
Session sess-9910
10.10.5.1success
05/12 11:00:00
Sandra Kim
NOTE_ADDED
Ticket TX811-30308
10.10.2.14success
05/12 10:30:00
Dana Whitaker
TICKET_PRIORITY_CHANGED
Ticket TX811-30302
10.10.1.5successnormal -> due_today
05/12 09:00:00
Dana Whitaker
LOGIN
Session sess-9909
10.10.1.5success
05/11 17:00:00
Marcus Bell
STATUS_CHANGED
Ticket TX811-30116
10.10.2.25successin_progress -> closed
05/11 16:45:00
Jordan Lee
STATUS_CHANGED
Ticket TX811-30108
10.10.2.13successin_progress -> closed
05/11 16:00:00
Dana Whitaker
REPORT_VIEWED
Report rpt-weekly-0511
10.10.1.5success
05/11 15:00:00
Greg Halpert
BULK_ASSIGN
Ticket batch-0511
10.10.1.8success5 tickets assigned
05/11 12:00:00
Sage7AI Admin
USER_DEACTIVATED
User u-old
10.10.5.1successFormer locator account disabled
05/11 09:00:00
Dana Whitaker
LOGIN
Session sess-9905
10.10.1.5success
05/10 17:30:00
Sage7AI Admin
SYSTEM_BACKUP
System backup-0510
10.10.5.1successDaily backup completed